Frequently Asked Questions
We can provide a rough quote over the phone based on the information you provide us. If you have a photo of the yard, and exact measurements we can typically provide a firm quote from this. If you are unsure about these numbers we can confirm with an on-site visit.
After we have provided you with a quote and you have chosen your project features we will send over a contract. Once that contract is signed and returned to us your booking is complete, and you are added to our system. At this point one of our team will let you know your estimated wait time. Our landscape contracts are free to cancel before any work begins, as long as no specific plants or products have already been purchased. Any plants/products that have been purchased will be billed and provided to the customer in the event of any cancellation.
Please contact one of our landscape staff to get the most up to date version of our wait time. Our wait time varies each week and is regularly affected by the weather. Once you have booked a project, our operations manager will keep you updated each week on your estimated install time. As your install date approaches they will communicate with you to ensure you are prepared for the crew to arrive.
If any sod is installed that dies due to pre existing conditions of the sod (missing patches, heat induced damage) it will be replaced free of charge within one season.
The warranty continues the following season, but provides free supply, with labour being additional. We do not cover the damage to sod due to mistreatment such as under/over irrigation, physical damage due to neglect, over/under fertilization, pet damage, or any other mistreatment of the lawn. There is a one year warranty on all trees installed. The warranty covers a replacement tree, and there is a $50 fee for removal and installation.
Well trained landscape technicians supervised by an on-site foreman, with the proper equipment. All employees wear a green company uniform, with easily identifiable STAFF letters written on the back. All workers are covered by WCB with $2,000,000 liability coverage
We accept Cash, Cheque, E-transfer, Visa, and MasterCard. Please be advised that any landscape project paid for with credit will be subject to a 3.5% surcharge.
We bill you only on the amount of sod actually used. Any remainder will be sold or used on another job. Any more required will be brought in via a second delivery or pick-up. This ensures a fair and equitable billing.
We use only contractor grade weed fabric. It is the same material that is typically used for commercial projects that require long project lifespans.
Unfortunately we are unable to control the weather.... yet. If it rains, we are unable to work on the majority of our sites. This means that everyone is pushed back until the weather clears up. If the weather does clear up, it must be dry for us to commence installation. If we started installs in muddy yards, it becomes likely that proper levelling will not be possible.
Our crews complete installations in a variety of different locations surrounding Calgary. Our highly sought after specialists travel as far south as Lethbridge, North as Olds, West as Sundre, and East as Drumheller.
We have an on-site foreman that is happy to make any small last minute changes. Unfortunately if there are large changes to size or scope, extra charges will apply to remove or order excess material. This is why we encourage any fine tuning of your landscape plan to occur leading up to your installation.
A typical residential sod install project will be completed within 1 day. If there are additional products or clean-up required it may be longer, but our estimator will be able to give you a better idea once we have seen the property.
Ask Us A Question
Feel free to ask any landscaping or DIY questions through the
contact form listed below. We will answer as soon as we can.